By signing up you are agreeing to receive emails according to our privacy policy. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. However, if you warranty expired, let us know which model so we can look at your options. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! Search the help forums. Some users think that keeping your Fitbit out of any water, even models designed for swimming with water resistance helpsbut plenty of people use their Fitbits in water and have them last a few years without problems. You have entered an incorrect email address! If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. So if your devices original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement. I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . Additionally, it is Anti Scratch Film and has Oleophobic Coating. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. Under the non-UPC code, you find your devices serial number. Or cosmetic damage like scratches and dents. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. Request a return authorization within 45 days of your shipment date. Fitbits standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. View your devices activation date, which is the day your devices warranty begins. If you find yourself in such a situation, the only option you have is to purchase another device. Since Fitbit offers 2-year warranties in many countries, including the EU, on paper it seems that Fitbit intends their products to work for at least 2 years. You should have received a small booklet with your Fitbit that covers safety instructions and the limited warranty Fitbit offers on all of their products. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. Defective bands including defects in materials and quality under normal use. Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. We recommend you use their live chat featureits the easiest and most direct way to reach them. For Fitbits purchased elsewhere, look at the sales receipt. It's moved! You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. Secondly, Fitbit does not issue any device exchanges. Insuring your product with AKKO is so much more than protection. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. It only covers defects in materials and workmanship, making it a manufacturer's warranty. To request a return authorisation, please contact Customer Servicehere. Fast shipping Same day shipping if ordered by 1PM Pacific. Did your warranty already run out? Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). Your answer would be very much appreaciated. My fitbit screen went blank. Use the arrows to choose products to compare. Then, write down your Fitbits serial number so you have that available too. Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. Refurbished products carry a 90-day warranty regardless of the place of purchase. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). Fitbit also guarantees its bands during the warranty period. Get the best of iMore in your inbox, every day! As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. See the seller's listing for full details . Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. Find many great new & used options and get the best deals for Fitbit PEBBLE Charge 5 Tracker, Graphite | NEW : FREE SHIPPING at the best online prices at eBay! Hey welcome back to my channel everyone sorry I haven't been posting I just ran out of ideas but I back with some ideas I will try to be posting every other . Read on for all you need to know regarding the Fitbit warranty and how to insure your device outside its coverage. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. By using our site, you agree to our. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. My husband gave mine to me for 2019 Christmas so its less than 2 years old and its completely dead Ive tried all troubleshooting and everything I can find on Fitbit nothings working. Find strength in numbers. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. Something went wrong. Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear Many double the manufacturers warranty by default. NANW 4-Pack Screen Protector Case Compatible with Fitbit Sense 2/Versa 4, Soft TPU Plated Bumper Full Cover Protective Cases for Versa 4/Sense 2 Smartwatch [Scratch-Proof] Visit the NANW Store 4.4 out of 5 stars 1,959 ratings She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. Email Quote. Thank you. The return authorization number must be included along with your returned Product. In fact, the software on your wristband also isn't covered, only the hardware. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Include 2 pcs tempered glass screen protectors The seller already told me that there will be no warranty since it is in a different country. I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The one or two years is only for new devices. These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. If those big, white scratches are getting you down, don't despair! But we do have some suggestions of how to contact Fitbit. Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. It depends on what Fitbit model you use. Its a versa 2! Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. *This open box product may have visible dents or scratches. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Lets fix it! Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Lets fix it! However, if they are near the clock, it's totally cool! To create this article, volunteer authors worked to edit and improve it over time. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Get the low-down on all things Fitbit legal. . This article has been viewed 168,910 times. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Students at any 2yr, 4yr, or graduate school are all eligible as well. Only a tiny amount of water and toothpaste. Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. If you received yours as a gift, the warranty belongs to the buyer, not you. A new band will have the same problem. See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. 2.5D rounded edge glass for comfort on the fingers and hand. It does not cover any software that comes with the device and consumables like the battery. Try Tom's or Crest. What is the procedure to follow. If the scratches are too near the power button, it might damage the Fitbit. Shipping and handling charges may apply except where prohibited by applicable law. Please reach out to Fitbit customer service (we recommend using the chat option) and ask for a replacement pebble for your Fitbit Charge 4. Fitbit app not showing readiness scores or score isnt correct? Ver ms detalles. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . Returned Product(s) must be in good physical condition (not physically broken or damaged). I have to try JUST ONE MORE UPDATE. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. This article has been viewed 168,910 times. Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Proceed to remove item from shopping cart? After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Check How to use your photos as your Google Pixel Watch face. Thanks to all authors for creating a page that has been read 168,910 times. And then, it started more lines and later it shut automatically. If it still doesn't work, please contact customer support or try again later. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Meanwhile, the Protect for Samsung Galaxy A14 5G (2023) super-advanced, scratch-resistant, anti-oil, bubble-free technologies shape a perfect touch experience Got a new or replacement Fitbit? One claim only for any Lost phone per 12 months on eligible plans. Ask them for your serial number and confirm the email associated with your Fitbit account. If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. Thanks for being a member! We use cookies to make wikiHow great. Special Features:- Full Glue Edge to Edge Full Screen Coverage. $3.89. Buy Risk Free! I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! Fitbit offers a limited product warranty. The Extra Power button on the 7.4 cu. Please check that the email youve entered is correct. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. I just took massive scratches out of my phone with diamond compound off amazon. To create this article, volunteer authors worked to edit and improve it over time. When you purchase through links on our site, we may earn an affiliate commission. Sorry to hear about your Fitbit Charge 4 not locking with the band. Thats usually a problem with the Bluetooth connection. When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. A quick online search reveals several desperate people. So I know a thing or two about teaching others and creating how-to guides! Please check that the email youve entered is correct. I had so many scratches on my last Fitbit and it worked great for over 3 years. ). If you prefer calling, call their support number at (877) 623-4997. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. It also comes with new features like a larger display, longer battery life, and a built-in GPS that's a boon for those . . He is still under warranty. Only send in the part of the device thats causing problems. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! Future US, Inc. Full 7th Floor, 130 West 42nd Street, The deductibles are friendly, starting at $29 and not more than $99. I purchased a Fitbit Sense in late June of 2021. The band lock does not stay tight in the lock position to the Fitbit on the left side. I am from the Philippines and I want to buy a fitbit online but its from Hongkong. Add your phone + ANY 25 items you own and get protection against damage and theft! The membership will be linked to your Fitbit account. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. The coverage for European countries is two years. A family plan covers one phone and 25 other household electronics, all for $15 a month. Use Discount Code: NOFEE at Checkout for FREE Activation! AKKO insurance is cheaper compared to competitors and more friendly. It's all here. Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. . Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. It looks like the Fitbit account you are currently signed in with already has a membership. Looking for Fitbit's return policy? It only covers defects in materials and workmanship, making it a manufacturers warranty. It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. Before you contact Fitbit for warranty service. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. Is my Fitbit waterproof for swimming readings? AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. Which Fitbit model is this happening to? Compare & save up to 40% with Securranty. Something went wrong. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). You also need to confirm you have not breached any warranty conditions. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. I would like to ask if fitbit offers an international warranty. As low as $1.11 per month with an annual plan Purchase. Massage the toothpaste in gently, or the clock will be damaged. Just wanted to get an idea before I go purchase another one. Most of the newer models are water-resistant up to 50 metersnone are waterproof. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. Free shipping for many products! EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. I really miss it. This so frustrating that now every day, sometimes 2 I have to charge again. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Know Your Fitbit Model When You Need a Repair. Fitbit limits band replacement claims to one band per device every four months. Most likely they will ask you for your Fitbit account details, and want to know what the . Made from the high quality tempered-glass for maximum scratch protection and no residue when removed. Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. See the Fitbit. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Cant seem to find a site to complain personally so this is where Im at! Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. If the action you attempted failed, please try again. I bought it on 30 April 2020. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. Since then, I've worked with technology in my career as a media educator and videomaker. Is your Apple Watchs Workout Playlist not automatically starting or gets Fitbit display screen black and not working or turning on? belongs to the buyer, not you. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. Neither does it manufacture replacement parts. Choose the Warranty on a Purchased Item option. covers one phone and 25 other household electronics, all for $15 a month. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Fitbit Customer Supportvia the above methods. 2 Take a bottle of toothpaste (non-gel). this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Any age. Save 5-15% when you bundle. My husband bought me the Fitbit Sense for Valentines Day. There was a problem. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. No, a replacement Fitbit does not come withits own warranty.

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