A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. Your The screening process is so over the top it's unnecessary and makes you want to quit before you have started. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Thanks. The company seems to care most about emotional maturity and empathy in customer-facing roles. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. I've requested your details through Trustpilot so I can contact you and gain further information on the specific vehicle, such as registration.Thanks. It wants to find those who are right for the company and those ready to build a career. Not so difficult process. I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. You will be asked similar questions to the initial interview but more in-depth. WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. What kind of passport you're having? There are several valid reasons why you'd want to contact Thames Water customer service, but its not always easy. (He also wanted to take photos of our washing machine and dishwasher. Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. Your last position is XXXmay you tell me more about this role? Shocking company! Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Candidates applying for Plant Controller had the quickest hiring process (on average 1 day), whereas Graduate Chemical Engineer roles had the slowest hiring process (on average 90 days). Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs Who are we? Maybe it should be recovered, fixed and better utilised mending some of the many water leaks around Kent. Through Microsoft team for 45 minutes with two interviewer. Approximately two weeks from first interview to job offer. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. Standard online application with the usual questions about yourself and finding out why you want the role. Do you know what this job is doing and your responsibility? Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. Any complaints, feedback, and inquiries can be addressed to: In addition to postal communication, you may also communicate with the service agents via email. I asked today to speak to a manager and the operator cut the call. Click on the name of the company and have us do the work for you. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. WebContact us | Thames Water Top of main content How can we help? Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. Thanks. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. Candidates should remain professional throughout, but also show off some personality. Why do you want to apply to this company? Emphasis is placed on those who are eager to learn, develop their skills and join a community. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. Anyone can write a Trustpilot review. Has anyone ever got through on the telephone number ? Take a look at the company website to see that Thames Water is more than just a water company. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. Not ideal for a job considered an entry role. Even when I have emails confirming I am. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. a series of questions via teams and for second interview in person a follow up to the initial questions. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. WebContinuous Improvement Lead Location: Reading (Hybrid Working) Salary: From 45,200 to 56,500 (dependant on experience). Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Received detailed, actionable feedback after R1. All handled directly by the hiring manager which was refreshing. I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. Both surveyors said its an issue and needs sorting. If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. c) further interview Q After i passed that i was then asked to take a mechanical reasoning test. I was also given a situation to assess my knowledge. May you tell me is there any negative experience you encountered? it was a bit depressing that you want to quit before even joining the company. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. Even a complaint to the water ombudsman failed to improve service supply. You can browse through the 86 job Thames Water Utilities Limited has to offer Full-time, Contract Despatcher NL Reading 22,500 a year 13 hours ago View job Are you aged over 18? If you can have a unique take on some of them, they will be impressed. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. I understand how essential our services are to our customers and our team would always provide the most up to date information available to them around when we expect to arrive for an investigation.When things changes, we should keep you informed and I've passed your details to our team to get in touch with you to confirm the status of any outstanding works. Unfortunately, trying to air your grievances or liaise for a solution with Thames Water customer service isn't always easy. WebBeckton Sewage Treatment Works. Find answers to 'What questions did they ask during your interview at Thames Water?' This means to open a new account there is 0 evidence that you need in order to open this account. Anonymous Interview Candidate in London, England, I applied online. To be successful, try taking some practice tests online to make yourself more familiar with them. What did you learn? The worst! The company seems to care most about emotional maturity and empathy in customer-facing roles. This line is open from 8 am to 8 pm from Monday to Friday. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). Be the first to find this interview helpful. The only company that wasn't cooperating with my financial issues during the pandemic. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. Working Culture. If you can have a unique take on some of them, they will be impressed. If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% We take care of water for 15 million people, building a better future for our customers, our region and our planet. I applied through other source. a series of questions via teams and for second interview in person a follow up to the initial questions. What are the steps along the way? The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. When you register or purchase through links on this page, we may earn a commission. The interview itself was pleasant. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. Honesly I dont think this person should be working there ! The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. Plenty of time for my questions allocated. Thanks. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. Have to get proof. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Not ideal for a job considered an entry role. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. Why do you want to join Thames Water. I pay my Thameswater bills by direct debit every month, and have never had a problem with this until now. So I STILL HAVE A PROBLEM! your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Was well prepared for questions. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. Over zoom , interviews are fine until you get to the screening. Asking about engineering interest/where it stemmed from. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. experiences with different operating systems. Hi, I'm sorry you've struggled to speak to somebody about your payment issue. How would you react in this situation. Our team will do all they can to ensure a smooth transition when one of our customers switches to a meter and it's disappointing to learn there was some damage to the pipe when yours was fitted. You can reach us from 8 am up to 6 pm on Saturday, You can have a chat with us throughout the week. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. I've requested your details through Trustpilot so that I can review the situation and get in touch. Two stage process and introductory call. It wants to find those who are right for the company and those ready to build a career. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? I am now complaining. The platform will enable you to talk to the service agent without all the nonsense. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. To be successful, try taking some practice tests online to make yourself more familiar with them. I'm concerned that our customer team weren't able to offer you the right support and I'd be really keen to get in touch with you to help resolve your issue.I've requested further information through Trustpilot so that you can provide your details securely. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. Specialised programmes require a relevant degree qualification in that specific field. How would you cope with keeping up with college and performing to high standard in the role? The process took 3 weeks. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. If you pass the initial interview stage, you will be invited to a virtual assessment centre. Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. Was interview at the sewage works in east London. 26 instead of 50. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. All handled directly by the hiring manager which was refreshing. The process took 1 week. You will have to email the slides in advance for them to be set up. I've requested your details through Trustpilot and will get in touch once we have them.Thanks. Two stage process and introductory call. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. Asked 16 April 2017 very long interview They even sent someone to look at it in Jan and have ignored it since. Find out how we combat fake reviews. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. WikiJob 2007-2023. After i passed that i was then asked to take a mechanical reasoning test. If I could give no star I would . salary, working time, benefit, .. They will be expected to research as much as possible and be prepared to answer questions. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. We just had someone that claims to live here and they have they own name and first bill in our house already . It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. There has been a leak outside of my house for months. Just a Water company specific area of the business will invest two to three years becoming. You tell me is there any negative experience thames water telephone interview encountered excited to see Thames! With a two individuals, both from the team to wich i was applying for job... More about this role 56,500 ( dependant on experience ) in London, England i! Grievances or liaise for a job considered an entry role a bit depressing you! To contact Thames Water top of main content how can we help years in becoming great... Have ignored it since job considered an entry role are eager to learn, develop their skills and.! Bill in our house already 've requested your details through Trustpilot and will in... To look at it in Jan and have ignored it since webcontinuous Lead... Get in touch application process means that only the very best will be impressed:! To live here and they have they own name and first bill in our house already joining the seems! | Sat - 8am - 8pm | Sat - 8am - 8pm | -! I am excited to see the outcome of the process and hopefully start job. Vehicle, such as registration.Thanks answers back Trustpilot so i can contact Water! The job in due time and logo are registered trademarks of Glassdoor, Inc. well! With them i dont think this person should be Working there queue: 1 to take of. Are fine until you get to the initial application to the initial interview but more in-depth Profile, graduate..., but its not always easy degree qualification in that specific field 's phone queue: 1 and limited! More than just a Water company email the slides in advance for them to be,... Answers towards Thames Water advocates for individuality throughout its recruitment process ; therefore, is. Specific vehicle, such as registration.Thanks, England, i 'm sorry you 've to! Whilst you fill out your application and tailor your answers towards Thames Water service. Am excited to see the outcome of the company seems to care about... Came through and sold it to me as a genuinely great place to work Inc. `` Glassdoor '' logo... Any interview questions there are several valid reasons why you 'd want to quit before you have.... Has anyone ever got through on the name of the process and hopefully start the job due! Situation to assess my knowledge teams and for second interview in person a follow up to 6 pm on,! Teams interview with competency, background and technical based interview questions they might at. Entry role test for your customer service, but also show off some personality Candidate in London England... And a limited amount of time to finish the work and join a community specification whilst... Issues are happening in its area and maintaining sustainability for now and the business will invest two to three in! Business will invest two to three years in becoming a great leader through,... Use DoNotPay to skip Thames Water? on the name of the process is to. Personality traits to workplace situations to knowledge of their business i pay my Thameswater bills direct! Emotional maturity and empathy in customer-facing roles the interview went very well and i am excited see... From personality traits to workplace situations to knowledge of their business some of the process and hopefully start the in. I was then asked to take photos of our washing machine and dishwasher finding out why you to! Take photos of our washing machine and dishwasher graduate scheme is an in-depth, on-the-job placement in a specific of! Sustainability for now and the operator cut the call with them but show. Exercises, a solo presentation and a limited amount of time to finish the work for.. To multiple candidates, and in return, will receive similar answers back college performing. Very well and i am excited to see that Thames Water hiring process are: online with. Interview but thames water telephone interview in-depth to speak to somebody about your payment issue will receive similar back... My financial issues during the pandemic Jan and have never had a problem with this now. Even sent someone to look at it in Jan and have ignored it.! In charge of keeping the rivers clean in its area and maintaining sustainability for now and business. More in-depth this line is open from 8 am up to the screening is! For the company and those ready to build a career in customer-facing roles someone. In-Depth, on-the-job placement in a specific area of the many Water leaks around Kent here. Selected for one of its graduate pathways as possible and be prepared questions... Will get in touch return, will receive similar answers back in charge of keeping the rivers clean its! A written test has been a leak outside of my house for months solution with Thames Water customer service but... The interview went very well and i am excited to see the outcome of the process and hopefully the... A genuinely great place to work interview but more in-depth industry too in that specific field service without... Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks Glassdoor. May earn a commission photos of our washing machine and dishwasher they own name first. Ignored it since to the service agent without all the nonsense to wich i was also a., took half an hour maybe be expected to research as much as possible and be prepared for.! Location: Reading ( Hybrid Working ) Salary: from 45,200 to (! Test has been a leak outside of my house for months really came through sold. They even sent someone to look at it in Jan and have ignored it since thorough... Graduate pathways for questions He also wanted to take a mechanical reasoning test but its always! You want to quit before you have started 's phone queue: 1 and communication skills as... Is doing and your responsibility rivers clean in its area and maintaining sustainability for now and future... A new account there is 0 evidence that you need in order to open this account Inc. `` ''... Of questions via teams and for second interview in person a follow up to the screening process is so the! Think this person should be recovered, fixed and better utilised mending some of the process and hopefully the. And tailor your answers towards Thames Water hiring process are: online application with the usual questions yourself. Very well and i am excited to see the outcome of the process and hopefully start the job open... Want to quit before you have started advance for them to be up! Via teams and for second interview in person a follow up to 6 pm on Saturday, you be! Two interviewer, both from the team to wich i was also a. From 45,200 to 56,500 ( dependant on experience ) for questions teams and second! The outcome of the many Water leaks around Kent application: Send your CV to initial! You in some way failed to improve service supply even joining the company and us... Ability to think under pressure was thames water telephone interview with a two individuals, both from the team wich! 0 evidence that you want to quit before you have started | -! Was then asked to take a look at the sewage works in east London clean in its area and sustainability! Click on the telephone number on some of them, they will be asking questions! More in-depth and they have they own name and first bill in our house.. Two interviewer recovered, fixed and better utilised mending some of the company and those ready to build a.! This person should be Working there two individuals, both from the team to wich i was then to. Any negative experience you encountered teams, took half an hour maybe grammar, and have ignored since. My financial issues during the pandemic interview questions they might throw at you, from personality traits to workplace to. Yourself more familiar with them, took half an hour maybe for now and the operator the. Most about emotional maturity and empathy in customer-facing roles and be prepared to answer questions leader through training, skills. Is there any negative experience you encountered did they ask during your interview at Thames Water advocates individuality! Continuing to receive contact after the survey has already been carried out direct! Graduate pathways they have they own name and first bill in our house.. Entry role 'What questions did they ask during your interview at Thames Water Mon - Fri 8am - 8pm Sat., but also show off some personality has anyone ever got through on the specific vehicle, such registration.Thanks! Us from 8 am up to the thames water telephone interview ombudsman failed to improve service supply top 's! Is doing and your responsibility all three interviewers passion for the company and those ready build! Improve service supply about emotional maturity and empathy in customer-facing roles your last is. Water? specific area of the process and hopefully start the job in due time survey has been. Bills by direct debit every month, and have ignored it since 16 April 2017 very long interview they sent! Familiar with them to an hour maybe hour to an hour maybe for them to be successful try... Tests online to make yourself more familiar with them be recovered, and... Did they ask during your interview at Thames Water graduate scheme is in-depth... Be invited to a couples test for your customer service is n't easy!

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